Return & Exchanges Policy
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Thank you for shopping with Handmadesoapbar . We strive to ensure your complete satisfaction with your purchase. However, we understand that there might be situations where a return or exchange is necessary. Please read our Return & Exchanges Policy carefully to understand the guidelines and procedures.
1. Returns: If you are not completely satisfied with your purchase, you may initiate a return within 30 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it.
2. Exchanges: We gladly offer exchanges for items that are defective, damaged, or if you received the wrong product. Please contact us within 14 days of receiving the item to initiate an exchange. The item to be exchanged must be unused and in its original packaging.
3. Non-Returnable Items: Certain items are non-returnable, including personalized or custom-made products. Additionally, gift cards and downloadable software products are non-refundable.
4. How to Initiate a Return or Exchange: To initiate a return or exchange, please follow these steps:
- Contact our customer service at Handmadesoapbar with your order number and details of the issue.
- Our customer service team will guide you through the return or exchange process and provide you with a Return Merchandise Authorization (RMA) number.
- Ship the item(s) back to us using a trackable shipping method. The return shipping costs will be the responsibility of the customer, unless the return is due to a defect, damage, or a wrong item received.
5. Refunds: Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
6. Exchanges Process: Upon receiving the returned item for exchange, we will process the replacement and send you the new item. If the item is out of stock, we will contact you to discuss alternative options.
7. Contact Us: If you have any questions or concerns about our Return & Exchanges Policy, please don’t hesitate to contact us at info@fHandmadesoapbar.com. We’re here to assist you and ensure your shopping experience with Handmadesoapbar is a positive one.
Please note that this policy is subject to change without notice. It is recommended to review this policy periodically for any updates.